Shipping policy

Thank you for shopping with Berit Hines Ceramics. We are committed to delivering your orders promptly and safely. Please review our shipping policy for details on processing times, shipping rates, and other important information.

1. Order Processing

  • Orders are typically processed and shipped within 1-2 business days (Monday through Friday) from the date of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an email notification with your tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

  • Domestic Shipping (Within The USA):
    Shipping rates and delivery times will be calculated and displayed at checkout based on your shipping address and chosen shipping method. Typical delivery times are 3-4 business days.

  • International Shipping:
    We ship internationally to select countries. Shipping rates and delivery times will be calculated and displayed at checkout. Please note that international shipping times vary based on destination and customs processing.

3. Shipping Carriers
We partner with trusted carriers to deliver your orders.

4. Customs, Duties, and Taxes (For International Orders)

  • Orders shipped outside of United States may be subject to customs duties, taxes, and fees as determined by the destination country.
  • Berit Hines Ceramics is not responsible for any customs fees or taxes. These charges, if applicable, are the responsibility of the customer.
  • If you have questions about duties and taxes, please check with your local customs office before placing an order.

5. Shipping Damage or Lost Packages
We take great care in packaging our ceramics and pottery to ensure they arrive safely. In the rare event your order arrives damaged or is lost during transit:

  • Please contact us within 7 days of receiving a damaged order with photos of the damage and the packaging.
  • For lost packages, please reach out to us with your order number and we will investigate with the carrier.

6. Incorrect Shipping Information
It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses. Please double-check your shipping information before completing your order.

7. Shipping Delays
While we strive to ensure timely delivery, we are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or any other factors beyond our control.

8. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package's progress.

9. Questions About Shipping?
If you have any questions or concerns regarding shipping, please contact us at:
Email: support@berithinesceramics.com